Hi, I’m Emily👋
I turn complex healthcare problems into simple, human solutions.
I’m a Product Designer in Denver, designing for the people who can’t afford for software to be confusing: clinicians between patients, billing teams chasing claims, and patients who just want to log in.
NOW
At RXNT, a healthcare SaaS platform serving medical practices across the country, I’m one of two designers, so a lot of the design practice exists because I built it. I lead design across practice management (billing and scheduling), patient experience, mobile and AI, from 0→1 products to redesigns of tools people use every day.
HOW I WORK
Start with the constraint.
Regulations, compliance requirements, tight dev timelines. In healthcare, the constraint is usually the brief, so I put it first instead of designing around it later.
Trust is a feature.
Whether it’s an AI note, a login or a billing claim, people need to see what the system is doing and what happens next.
Design the workflow, not the screen.
Where a step lands in someone’s day matters more than how polished the screen looks.
Leave the system better.
Every project should make the next one easier: patterns, documentation, fewer one-offs.
HOW I GOT HERE
I studied why systems fail people. Now I design ones that don’t.
I studied sociology, worked in HR and education, then found UX, and it clicked immediately. It turns out I’d been doing user research the whole time..I just didn’t have the title.
OFF THE CLOCK
I make surreal digital art in Photoshop, hike Colorado trails with my dog, and listen to an unreasonable amount of true crime (which is kind of just user research for a different kind of problem).